COMMUNICATIONS & OPERATIONS PROFESSIONAL

ABOUT ME

Communications and operations professional with 6 years' combined experience across administrative content-focused roles, including proofreading and copy editing at 99c Advertising and Communications Agency. Known for accuracy, organisation, and clear, calm execution in fast-paced environments. I work in a structured, process-driven way with strong attention to detail. Focused on delivering reliable, high-quality support within communications and operations roles.

WORK HISTORY

DIGITAL PROOFREADER

99c Advertising & Communications Agency

Cape Town

05.2023 - 12.2025

Digital Proofreader - reviewed and edited digital and print content, including leaflets, landing pages, banners, and ad-hoc materials.
Reviewed radio and television scripts to ensure accuracy, clarity, and consistency before release.
Worked on high-volume retail campaigns, including content for Shoprite Holdings Ltd and its subsidiary brands, as well as other major company brands.
Proofread customer-facing content such as birthday emailers to maintain tone, accuracy, and brand consistency.
Proofread and edited copy decks and presentations used across campaigns and internal workflows.
Collaborated with cross-functional teams including reception, copywriters, art directors, social media managers, and account executives.
Managed tight deadlines while maintaining strong attention to detail across multiple content formats.

DTP PROOFREADER

01.2025 - 12.2025

Edited leaflets prior to print publication, ensuring content accuracy and readiness for distribution.
Flag and query discrepancies with DTP Operators and Art Directors.
Made and request changes directly on InDesign before it goes to print.
Reviewed leaflets for SRSA and Checkers, OK Foods, Usave, Cash & Carry and others.
Worked under strict deadlines, while mainaining accuracy and quality output.
Copy deck review and editing (e.g., Ackermans, Spur, Panarotis).
Research Project Experience – AI Tools for Proofreading (2 Months | Daily reporting to Head of Proof).
Conducted structured research on AI-powered proofreading tools using both qualitative and quantitative methodologies.
Designed and distributed questionnaires, supporting structured data collection and response gathering.
Collected, captured, and analysed data from primary and secondary research sources to generate actionable insights.
Applied comparative analysis techniques, including the use of ChatGPT, to evaluate tool performance and workflow efficiency.
Developed research briefings and supported KPI sampling to assess accuracy, speed, and consistency outcomes.
Interpreted digital marketing and communication research data to understand broader application in content environments.
Produced a final structured report with findings, insights, and recommendations for workflow improvement.
Key Outcome: AI tools improved proofreading speed, accuracy, and consistency, and are most effective when used as a support tool alongside human review.

OFFICE ADMINISTRATOR

Gauteng Transcribers Recording and Transcription

02.2021 - 01.2023

Conducted in-person recording of interviews, meetings, and panel discussions for clients including the NHBRC, Information Regulator South Africa, and the Competition Tribunal, including both on-site and virtual sessions.
Recorded and managed structured audio data from field assignments requiring travel and remote coordination.
Proofread and reviewed digital audio recordings from the South African National Defence Force, ensuring accuracy before transcription processing.
Performed data capturing duties for the Department of Justice and Constitutional Development, ensuring accurate and structured record entry.
Managed transcription workflows by allocating tasks to transcribers and ensuring timely delivery of source material.
Coordinated workload scheduling to ensure efficient turnaround times and on-time client submissions, including SANDF-related projects.
Supported operational efficiency by maintaining structured communication between field recordings, transcription teams, and submission deadlines.

FRONT DESK RECEPTIONIST

GM Empire Beauty Spa

01.2020 - 10.2021

Front desk and massage therapy support, including client coordination, appointment scheduling, and hosting and managing company events.
Management of company social media accounts, including copywriting, daily content posting, and maintaining brand consistency across platforms.
Managed front desk operations, serving as the first point of contact for clients and visitors.
Handled appointment scheduling, confirmations, and client enquiries in person and telephonically.
Maintained inventory levels and assisted with stock control and ordering.
Processed payments, issued receipts, and supported basic administrative functions.
Ensured a professional, welcoming environment and high standard of customer service.
Coordinated daily operational needs to support smooth business flow.
Promoted company services and converted enquiries into bookings, contributing directly to sales growth and client retention.
Recruited, onboarded, and supported staff, while maintaining inventory to enhance team efficiency and operational flow.
Oversaw social media content, processed payments, and coordinated daily tasks to uphold brand consistency and seamless business performance.

CLIENT SERVICE TELEMARKETER

Core Marketing Services

01.2018 - 11.2018

Conducted telephonic sales and marketing of travel packages to local and international clients, presenting offers and converting leads into bookings.
Maintained client relationships through follow-ups, handled inquiries, and supported sales targets through consistent outbound calling.
Researched potential clients for rebooks and client record keeping.

EDUCATION

Master's in Advertising Communication

Tech Global University of South Africa

Andorra la Vella, Andorra (Online Training)

06.2025

Diploma - Professional General Transcriptionst

Type Whizz Educational Institute

Type Whizz UK (Online Training)

07.2022

Higher National Diploma

Health Care Nursing Assistant

Robert Sobukwe Nursing Academy

Cape Town

12.2021

Higher National Certificate

Social Media Branding

IQ Academy

Cape Town (Online Training)

06.2019

Professional Development

Diploma in Office Coordination & Administration

Udemy, Prof. Baria

02.2026

Recruiting, Interviewing & Emotional Intelligence

03.2026 - Udemy, Ei4Change

Research Marketing: Support Your Marketing Decisions

Udemy, Oxford Learning Lab

04.2026

SKILLS

Office Coordination & Administration
Client Service & Stakeholder Communication
Proofreading & Editing
Research & Data Analysis
Data Capturing & Record Management
Qualitative & Quantitative Research
Data Collection & Interpretation
Presenting Research Findings
Workflow Coordination
Interview & Transcription Handling
Meeting & Interview Recording
Microsoft Office Suite
Accounting Software (Sage 50)
Creative Cloud
InDesign & Figma)
Google Worskpace
Transcription Tools
ChatGPT (Research & Analysis Support)

LANGUAGES

English
Afrikaans

LEVINIA CHANNON KLEIN

COMMUNICATIONS & OPERATIONS PROFESSIONAL

COMMUNICATIONS & OPERATIONS PROFESSIONAL

ABOUT ME

WORK HISTORY

EDUCATION

Master's in Advertising Communication

Diploma - Professional General Transcriptionst

Higher National Diploma

Higher National Certificate

Professional Development

SKILLS

LANGUAGES

Experience Highlight

CONTACT ME

LEVINIA CHANNON KLEIN

COMMUNICATIONS & OPERATIONS PROFESSIONAL

COMMUNICATIONS & OPERATIONS PROFESSIONAL

ABOUT ME

WORK HISTORY

EDUCATION

Master's in Advertising Communication

Diploma - Professional General Transcriptionst

Higher National Diploma

Higher National Certificate

Professional Development

SKILLS

LANGUAGES

Experience Highlight

CONTACT ME

LEVINIA CHANNON KLEIN

SOCIAL LINKS - LINKEDIN

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